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Waiter/waitress training

Further Vocational Qualification in Restaurant Customer Service
Further vocational and specialist vocational qualifications
Do you work in the restaurant sector in a customer service position? Is good customer service close to your heart? A competent waiter/waitress builds a bridge between the restaurant’s products and services and the customer. A professional waiter/waitress is a top professional of customer interaction who makes service reputation reality.

Description of the training

You will graduate as a waiter/waitress from the Further Vocational Qualification in Restaurant Customer Service. During the training, you will learn to describe, recommend, sell and serve restaurant food and beverage products. You will be able to serve customers in a spontaneous, friendly and responsible way and to act in accordance with the company’s business idea and service culture.

You will also be able to explain to customers the ingredients and preparation methods of the food dishes sold. You will be able to serve customers with special dietary requirements and to process payment instruments. You will learn to make sales accounts and operate profitably, as well as to use various working methods, appliances and equipment.

You will have the opportunity to study or complete practical training abroad. The themes of sustainable development will be an underlying theme of your studies and demonstrations. After completing the training, you can apply for further training at a university of applied sciences or a university. Omnia is also a good environment to plan business activities and increase entrepreneurial expertise.

Read more about the composition of the qualification (

Details of the training

What skills do you need?

The training is intended for people who work in the catering industry in the customer service tasks of a bar or restaurant. The applicant must have completed core studies in the field or have work experience in restaurant customer service.

Omnia education focuses on refining one’s own skills, sparring with others and learning together. During your studies, you need a job or practical training position where you can complete work tasks connected to the education.

Duration of education

The duration of studies is individual. The average duration of studies is one year. The duration of studies is determined by the personal competence development plan (PCDP) and is influenced by, among other things, your previous studies, work experience and individual study needs.


The training consists of inspiring training days, learning tasks, group and project work, independent work, instruction in small groups and on-the-job learning. The average number of training days is one per month. They support the completion of the qualification and provide new insights and ideas.


Important information on how to apply

Student admission

Admission is based on the information in the application, so please fill out your application carefully. 

There is no entrance examination. 

Enquiries regarding application: 

Assessment of language proficiency

The language requirement is A2.1 for Finnish and B1 for English.

The applicants will be invited to the language tests (Finnish and English) by e-mail. The language tests can be completed only at Omnia campuses in Espoo, Finland. Read more about the language requirements.

Terms of cancellation

If the student has accepted the study place and resigns within one month of the start of the studies, 50% of the student fee will be charged. The full tuition fee will be charged for later resignations. We reserve the right to make changes.


Lakela, evening studies

Application period:

22.2.2022 at 00.01 - 31.8.2022 at 23.59

Start of studies:

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