Project description
The project aims at developing staff skills for working life and customer – oriented processes in Omnia. The quality of customer service and management will be improved when the main responsibilities and tasks are made clearer. Feedback procedures become more systematic, and the feedback data will be used to support decision making procedures and strategic future planning.
Target groups
Account managers, directors, training managers, teachers, students and representatives of working life
Duration of the project
1.1.2019–31.5.2021
Project manager at Omnia
Kati Vetsch
Partners
Keuda (coordinator), partners: Salpaus. MIF, Hyria, Luksia ja TTS
Funding
Finnish National Agency for Education