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Vocational and specialized vocational qualification

Hotel reception and tourism activity services training

Further Vocational Qualification in Tourism Services

Price

For EU/EEA citizens apprenticeship training is free of charge. The price of independent education: 350 €.

Tuition fee for non-EU/EEA citizens: 6 400 €.

Read more on Tuition fees

Please see terms of cancellation under important information.

Campus

Lakelankatu 1, Espoo centre

Enquiries

haku@omnia.fi

Do you enjoy working with customers in an international atmosphere? Are you good at organising? Tourism services professionals work in many different roles, from hotel reception to organising and implementing events and activities.

On this page:

Description of the training

A further vocational qualification in tourism services deepens your knowledge of customer service work in hotel reception and the provision of tourism activity services. 

The training will prepare you for providing and implementing hotel reception, tourism activity and event services. You will also learn about work tasks required in lobby bars, other customer service and sales outlets, and meeting services.

You will learn to work in a sales- and customer-oriented manner. You will also learn how to use information technology and a hotel booking system and plan and carry out events and activities in compliance with sustainable operating practices. Ensuring the customers’ safety, first aid and self-assessment of your work also become familiar in the training. During the training, you can complete hygiene and alcohol passports.

The themes of sustainable development will be an underlying theme of your studies and demonstrations. You will have the opportunity to study or complete practical training abroad. After completing the training, you can apply for further training at a university of applied sciences or a university. Omnia is also a good environment to plan business activities and increase entrepreneurial expertise. 

Read more about the composition of the qualification (eperusteet.opintopolku.fi). Learn more about the structure of the degree (eperusteet.opintopolku.fi).

Details of the training

What skills do you need?

You should have a qualification in the field or work experience in customer service. Completing the qualification requires a job or a practical training position. The competence required for the qualification is assessed based on work tasks at the workplace.
Omnia education focuses on refining one’s own skills, sparring with others and learning together.

Duration of the training

The duration of studies is individual. The average duration of studies is one year. The duration of studies is determined by the personal competence development plan (PCDP) and is influenced by, among other things, your previous studies, work experience and individual study needs.

Implementation

The training consists of diverse contact teaching days, study visits, remote assignments and on-the-job learning.

There are, on average, 2 contact teaching days per week over 4 months. After that, there are 3–5 months of on-the-job learning. On-the-job learning usually takes place 5 days a week.

On-the-job learning during the contact teaching day period is also possible. For example, you can have 3 on-the-job learning days a week besides the contact teaching days.

Elisa Prasain.

“Tourism requires a wide range of skills, and I’ll be able to apply both my professional know-how and personal strengths in many ways in my future career. I hope to lead with purpose and inspire others along the way”, Elisa Prasain says.

Read elisa’s interview

Application

Important information and terms of cancellation

Student admission

Admission is based on the information in the application, so please fill out your application carefully. 

There is no entrance examination. 

Enquiries regarding application: haku@omnia.fi.

Assessment of language proficiency

The language requirements are A2.1 in Finnish and B1 in English. 

The applicants will be invited to the language test (English) by e-mail. The language test can be completed only at Omnia campuses in Espoo, Finland. Read more about the language requirements.

Terms of cancellation

If the student has accepted the study place and resigns within one month of the start of the studies, 50% of the student fee will be charged. The full tuition fee will be charged for later resignations. We reserve the right to make changes.

Cancellation of an apprenticeship is free of charge

Education programmes open for application

The application period will be announced later.

Application periods will be added to this page once they have been confirmed.
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